QuickBooks Has Stopped Emailing Invoices 855-749-2321: Troubleshooting Guide

If QuickBooks has suddenly stopped emailing invoices 855-749-2321, you're not alone. Many users encounter this issue due to various reasons ranging from incorrect email settings to software conflicts. Here's a comprehensive guide to help you resolve the problem.​

Incorrect email settings are a common cause. To ensure they're configured correctly:​

1. Click the Gear icon and select Account and settings.

2. Navigate to the Company section and click Edit in Contact info.

3. Review and update the email address, ensuring there are no extra spaces or characters.

4. Click Save, then Done.​

After updating, send a test invoice to confirm the issue is resolved. ​

🧹 2. Clear Browser Cache or Try a Private Window

Sometimes, browser cache can interfere with QuickBooks' functionality. To rule this out:​

• Open a private/incognito window:

  • Chrome: Ctrl + Shift + N

  • Firefox: Ctrl + Shift + P

  • Safari: Command + Shift + N​

If emailing works in this mode, clear your browser's cache or try a different browser. ​

🔄 3. Reconfigure Email Preferences in QuickBooks

Misconfigured email settings within QuickBooks can prevent invoices from being sent. To reset them:​

1. Open QuickBooks and go to Edit > Preferences.

2. Select Send Forms and navigate to the My Preferences tab.

3. Click Edit under the email account you're using.

4. Delete the current email settings and add them again, ensuring all details are correct.

5. Save the changes and test by sending an invoice. ​

🛠️ 4. Repair MAPI32.DLL

The MAPI32.DLL file facilitates email communication between QuickBooks and your email client. To repair it:​

1. Close all programs.

2. Navigate to C:\W​indows\S​ystem32 and double-click Fixmapi.exe.

3. Follow the on-screen instructions to repair the file.

4. Restart your computer and test emailing an invoice. ​

🧰 5. Utilize the QuickBooks Tool Hub

QuickBooks offers a Tool Hub to diagnose and fix common issues:​

1. Download and install the latest version of the QuickBooks Tool Hub.

2. Open the Tool Hub and select Program Problems or Company File Issues.

3. Follow the on-screen prompts to resolve the issue. ​

📧 6. Check Email Client Integration

If you're using an email client like Outlook:​

• Repair Outlook: Go to Control Panel > Programs & Features, select Microsoft Office, and choose Repair.

• Reconfigure Integration: In QuickBooks, navigate to Edit > Preferences > Send Forms, and ensure Outlook is set up correctly. ​

🛡️ 7. Temporarily Disable Antivirus Software

Overprotective antivirus software can block QuickBooks' email functionality. To test:​

1. Temporarily disable your antivirus software.

2. Attempt to send an invoice from QuickBooks.

3. If successful, add QuickBooks to your antivirus's exception list and re-enable protection. ​

📞 8. Contact QuickBooks Support

If none of the above solutions work, reach out to QuickBooks Technical Support:​

1. Open QuickBooks and go to Help > QuickBooks Desktop Help.

2. Click Contact Us, describe your issue, and select Let's Talk.

3. Choose your preferred contact method and follow the prompts.​

By following these steps, you can troubleshoot and resolve issues preventing QuickBooks from emailing invoices. If the problem persists, consider consulting with a QuickBooks professional for further assistance.